What is a Hikvision grey market product?
A Grey Market product, which can also be known as a Parallel Import, bypasses the Australian wholesaler distribution framework. While it is not illegal to import direct from a manufacturer, the buyer needs to be aware of what this means. Any item purchased online should identify if it is a parallel import, but sadly this does not always happen.
The world of online shopping is a wonderful place but all too frequently we are contacted by people who have purchased a product online at a bargain price which is not behaving as they expected and there is no support. It is quite common to see brands such as Hikvision whose cameras, NVR’s and other CCTV equipment are being sold at unbelievably low prices compared to other reputable online websites.
But the advert said it was not grey market...
There are two main key indicators to be aware of that may signify that the product may be a grey market import, OEM & price. The words OEM in the product information listing informs the buyer that the product is made by the Original Equipment Manufacturer (Hikvision) but be aware that it may not be to the same standard as the branded Hikvision products. Many OEM products are made to a price with less quality parts or lower grade software/firmware which makes them considerably cheaper than the products imported for the Australian market.
No online purchase comes without risk of making sure what you have ordered is the product you will receive. When purchasing a grey market product (either intentionally or unintentionally) you need to be aware of the risks.
No manufacturer’s warranty
The buyer is unable to return the product to the manufacturer in Australia for a repair or replacement of a faulty item.The buyer will need to deal direct with the person who sold the product for a warranty claim and they may not honour the same warranty period as a non-grey market product.
The buyer will be unable to access local distributor technical support if the product fails or is not working correctly.
No firmware upgrades
The product will be unable to accept Australian firmware upgrades and may not work in the Australian local environment.
There are precautions you can take before your purchase, Hikvision has a dealer partner program where you can ask the seller to provide the Hikvision dealer partner certificate to show they are an authorised supplier of Hikvision product suitable for the Australian market.
My product has arrived, how do I know it is not grey market?
If you are ever concerned that the product you have purchased is not genuine and may be grey market give us a call, as an authorised Hikvision dealer we can check the serial number of your product direct with Hikvision Australia to ensure the product was made for the Australian market.
What are the benefits of buying non-grey market?
Purchasing a genuine Hikvision product gives you access to 3 year warranty, technical support and firmware upgrades and the confidence that you are dealing with a local Australian distributor. As always when buying online remember the old adage if seem too good to be true it probably is.