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Alarm Monitoring (Back to Base)

Overview

How does it work?

When the alarm system activates it will send a signal to the monitoring station telling the station operative exactly where the alarm has activated.

The operative will then call you to see if all is well and to ascertain if the alarm is genuine or false. If they cannot get you they will keep trying down the list of key holders you give to us, up to three.

So how is this different to self-monitoring?

This is live call centre operative that will ask if you are ok and stay on the line with you if you need assistance, a self-monitored phone dialler will simply tell you that your alarm has gone off, or that there is a power outage.
If required the call centre operative can inform the emergency services; call for a mobile patrol to come and investigate or help where required.

Is it expensive?

No, central monitoring station to give you peace of mind 24hrs a day 365 days of the year. No matter where you are, your security alarm system will be monitored by live, fully trained operatives for a $1 per day.

Alarm Monitoring from $1 a day

We bill this in either per QTR for $91.25 or Annually at $360.

More in-depth

With a properly maintained and monitored security system, you are providing the best chance against loss of possessions and protection of your family or business.

What is monitored:

  • Intruder Alarms

  • Personal Attack

  • Duress/Panic Alarms

  • System Fault or tampers

  • Fire or medical emergencies

  • CCTV Motion Detection Alarm

  • Power Fail at the premises

  • Low Battery condition for standby power

  • Other programmed alarm inputs/systems (Zones)

 

Consider the additional protection which can be provided:

  • Medical Emergency

  • Fire Alarm

  • Low/High Temperature

  • Flooding

  • Freezer Temperature

  • Sump Pumps

  • Hazardous Gas Protection

 

Response to any of these alarms can be tailored to suit your needs:
 
Alarm security patrol call out

  • Security Patrol Company

  • Police

  • Ambulance

  • Fire Brigade

  • Doctor

  • Maintenance Technician

Alarm Monitoring (Self-Monitored)

Most alarm systems can be configured to dial a telephone number upon the activation of a detector when the system is armed. There are two forms of self-monitoring, Domestic Dialling and SMS Messaging.

It should be noted that we don’t advocate self-monitoring and agree with the security industry standards. Without the benefits of a Back to Base monitored system you are reliant on either your neighbours or the alarms screamers to ward off any security threats.

We will configure any alarm system for self-monitoring if required.  

Domestic Dialling Monitoring

If you have your alarm system configured to domestic dial the system will dial a number of your choice upon alarm activation. When you answer the phone you will hear a siren sound through the ear peace as an indication that there is an alarm at the house. The down fall with domestic dialling is that you can’t tell which detector or alarm device has gone into alarm mode. This means that every time a detector is triggered the panel will keep dialling the programmed telephone numbers with the same siren sound in the ear peace, without informing you whether it’s the same detector going off or multiple detectors.

SMS Text Message/Smart Phone App Monitoring

You can buy an alarm system with a text message communication module built in, or has its own dedicated smart phone app. The main benefit of this is the Alarm will inform you of which specific detector has gone into alarm mode. Having this option will inform you whether one detector has been triggered or you have multiple alarms coming from different detectors. If multiple detectors have gone off it is more likely to be an intruder rather than a false alarm.

Methods of Monitoring

Back to Base Monitoring Centre

In general there are three ways of having your Alarm system monitored through a monitoring centre, these are Telephone line Monitoring, GSM Alarm Monitoring and GPRS Alarm Monitoring. Which type of monitoring you choose largely depends on the level of security you need, if a high level of security is required a combination of the different types may be utilised with one type being used as a backup should your primary choice be disabled this ensures the alarm is received by the monitoring centre.

Telephone Line Monitoring

This is the most common form of monitoring it involves having your telephone line connected to the alarm panel. The alarm system is programmed or linked to the Monitoring centre. When the alarm system goes into alarm mode it sends your unique id string to the monitoring centre, the monitoring centre decodes this message and carries out the procedure in place for actioning alarms that you have noted in your setup criteria.

GSM Monitoring

This method is the same as the Telephone Line Monitoring with the exception that the Alarm panel sends the message through a GSM mobile phone dialler, mounted to the alarm panel, which is independent of your physical phone line connection. For this you will need an active SIM card to enable the GSM dialling.

GPRS Monitoring

Is a higher level of monitoring where the GPRS unit is connected to the monitoring centre through the GPRS mobile network, the GPRS communicator is polled by the monitoring centre, meaning an “I am here message” is received by the monitoring centre at a time frame decided by the customer.

Testing the line

All of the above services will be configured to dial a “self-test” call, recommended to be once a day for commercial and once a week for residential services. Each call will be charged at your regular call rate and but ensures that the lines are active and in good repair. If the self-test fails then one of two things will happen.

1: Your alarm will go into fault mode allowing you to contact us immediately to come out and rectify the line fault and resume your monitoring services.
2: If monitored, the monitoring service will inform us that your alarm system has not reported and we will immediately to come out and rectify the line fault and resume your monitoring services.

Feel free to contact us for an obligate free Security System consultation on 1300 004 226